They spotted the typo after paying.
Without
Order #1042Name necklace
NameOlvia
✕ A remake, or an email thread With Order Editing
NameOlivia
Version2 · ready to make
✓ Fixed before you make it 
Order EditingLaunching soon Let them fix it before you make it.
Address, items and personalization, changed by the buyer. Locked when work starts.
Coming to the Shopify App Store- Same order number
- Locks at production
- No code
What it fixes
The emails that come after checkout.
The same order, without and with Order Editing.
They moved. The order didn’t.
Without
Ship toOld address
FixCancel and reorder
✕ A lost sale, or a return With Order Editing
Ship toNew address
OrderStill #1042
✓ Changed on the same order The bigger size cost more. Nobody charged it.
Without
Size8 × 10 → 11 × 14
DifferenceNot charged
✕ Margin lost on the upgrade With Order Editing
Difference+$20.00 · payment link sent
ShippingOn hold until paid
✓ Paid before it ships Orders like these
The changes buyers ask for.
Features
Every change, on the same order.
01
Address, items and quantities
Changed by the buyer, on the same order.
02
Names, text and photos
Every change kept as a version.
03
The version to make
In a block on your order page.
04
Locks when work starts
Shipping, production, your tag or one click.
05
Differences settled
A payment link, or a refund your way.
06
Emails both ways
A receipt for the buyer, a notice for you.
FAQ
Works well with Questions merchants ask.
Custom Product Options Adds the fields buyers can edit later. View the app → Where do buyers edit their order?
From the order in their customer account, or from a button on the thank-you page. Guests and stores on classic accounts open an edit page with the order number and its confirmation number.
When does editing close?
When the order ships, fulfillment or production starts, a tag you choose is added, or you lock it. You set how long each kind of edit stays open, up to 60 days.
What if the total changes?
Buyers get a payment link for the difference, and the order stays on hold until it’s paid. A refund can go back on its own, to the original payment or as store credit, or wait for you.
What happens when I uninstall?
Editing stops at once. Our records are deleted 48 hours later; the changes stay on your orders.
GMVify Order Editing